This was my first year attending the Connections Conference. Connections is the digital marketing, commerce, and customer service event...

Deluxe Entertainment and CRM Science share the honor of winning a 2017 Salesforce Partner Innovation Award.

Overview What does it mean to have your App certified as “Lightning Ready?” It means that you as the provider have taken into...

Learn how changes at the account level of your customers affect Opportunities in the pipeline. (Lightning Experience)

Opportunity cycle predictions and identification of critical process moments, using metrics like customer sentiment, competitor...

Overview Part of Sales Cloud Einstein, Einstein Lead Scoring (formerly Predictive Lead Scoring) helps you identify likelihood of...

Simplify Activity logging by bridging the gap between your records, calendar, and email to to automatically log activity, monitor for...

Smart Email Matching is a feature to foster better Opportunity Contact Role suggestions as a result of enhanced matching of email...

Spend less time creating or identifying the right individuals, build better activity timelines, and reap the benefits. Using email and...

Taking notes is great, and taking notes with the Salesforce’s new enhanced note-taking tool is better, but leveraging Salesforce’s new...