Everything you need for your 

Service Cloud implementation.

Expertise in configuring and developing Service Cloud and related applications like telephony (CTI) and live chat.

We help you better serve your customers with Salesforce Service Cloud.

Our full service delivery includes implementation, configuration, development, ongoing support, and more.

We effectively configure Salesforce functionality and develop scalable internal processes.

Extensive CTI experience including Five9 , inContact, InGenius, RingDNA, 8x8, and more.

We Configure and develop chat applications like Live Agent and LiveChat.

Enhance your Service Cloud with Salesforce Einstein.

Improve your support team with predictive knowledge.

Give your sales team an in-depth understanding of customers.

Monitor team performance by leveraging Einstein powered dashboards.

Insights from our Salesforce Consultants

Blog Post

An Admin’s API Integration: External Services and Flows


10 Ways to Drive Salesforce User Adoption


Designing Salesforce With The User’s Experience in Mind

At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We help you maximize the value of the Salesforce platform. 

CRM Science is a Salesforce Gold Consulting Partner and a Salesforce.org Registered Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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