Harnessing the Power of AI with Salesforce Einstein 1
Salesforce incorporated AI into their CRM with the release of Einstein in 2016, placing them at the forefront of AI technology. AI is...
Resolve Cases Faster
Scale your customer support with productivity tools that gives agents a complete customer view.
Cross-Channel Support
Case Deflection
Omni-Channel Routing
Route cases to the appropriate representative to distribute based on workload or specialty.
Monitor Productivity
Improve Satisfaction