Platform Events in Apex
Platform Events have been around for a few years, but as of Spring'21 Release, you can run them asynchronously which is ideal for logging.
Better Serve Your Customers with Salesforce Service Cloud
Support customers on any channel,
anywhere and anytime.
Service Cloud Use Cases
Our full-service delivery includes strategy and consulting, UX design, implementation, configuration, development, and ongoing support
Resolve Cases Faster
Scale your customer support with productivity tools that gives agents a complete customer view.
Cross-Channel Support
We enable cross-channel support, whether it is through Live Agent, LiveChat, or CTI apps.
Case Deflection
Provide content suggestions when your customers need it most with Knowledge Management.
Omni-Channel Routing
Route cases to the appropriate representative to distribute based on workload or specialty.
Monitor Productivity
Embed Service Analytics in the agent workspace and gather insights productivity and more.
Improve Satisfaction
