Better Serve Your Customers with Salesforce Service Cloud

Support customers on any channel,

anywhere and anytime.

Service Cloud Use Cases

Our full-service delivery includes strategy and consulting, UX design, implementation, configuration, development, and ongoing support

Resolve Cases Faster

Scale your customer support with productivity tools that gives agents a complete customer view.

Cross-Channel Support

We enable cross-channel support, whether it is through Live Agent, LiveChat, or CTI apps.

Case Deflection

Provide content suggestions when your customers need it most with Knowledge Management.

Omni-Channel Routing

Route cases to the appropriate representative to distribute based on workload or specialty.

Monitor Productivity

Embed Service Analytics in the agent workspace and gather insights productivity and more.

Improve Satisfaction

Build deeper, more meaningful customer relationships and improve customer satisfaction.

Insights from our Salesforce Consultants

Blog Post

Salesforce Service Cloud for High-Volume Call Centers


10 Ways to Drive Salesforce User Adoption

Blog Post

Essential Service Cloud Features for Customer Service Operations 

At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We help you maximize the value of the Salesforce platform. 

CRM Science is a Salesforce Gold Consulting Partner and a Impact Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

Connect with us
Email Us
860 First Ave, Suite 2
King of Prussia, PA 19406
(484) 775-0333
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