CRM Science and Acts Retirement-Life Communities recognized in Salesforce Partner Innovation Awards
King of Prussia, Pa, November 18, 2019 – CRM Science announced that it helped Acts Retirement-Life Communities (Acts) transform its organization by enabling digital transformation through a wide range of Salesforce products, including Community, Sales, Service, and Marketing Cloud.
For this innovative work, CRM Science was named a recipient of the Salesforce Partner Innovation Award in Community Cloud. The award was presented at the Dreamforce 2019 Partner Innovation Awards. Acts has been setting the standard in retirement living since opening its first of 26 continuing care retirement communities in 1972. Acts started partnering with CRM Science in 2013, deploying Salesforce to enhance the resident experience and gain buyer insights. Innovations developed by CRM Science have contributed to a 470% increase in digital resident engagement and a 12% increase in new customer move-ins. The Salesforce platform helps provide over 5,000,000 meals and 1,000,000 activities to 10,000+ Acts residents annually and supports growth through both development and affiliations.
Comments on the News
Ami Assayag, CEO of CRM Science, says, “We are excited to receive our fourth consecutive Salesforce Partner Innovation Award. This year's Community Cloud win demonstrates our continued commitment to quality Salesforce consulting services, including Lightning Communities and Lightning Experience. Acts’ revolutionary vision for the retirement living industry is inspiring. We are proud of having implemented a wide range of Salesforce products for them.”
Peter Kress, CIO of Acts emphasizes that Acts considers hospitality and resident engagement a central component of the business model. “Salesforce is our key platform for achieving resident success and satisfaction across every prospect and resident interaction. CRM Science works with us to implement digital engagement strategies leveraging Community, Sales, Service, and Marketing Clouds.”
“The work that our Partner Innovation Awards winners do to drive customer success deserves to be celebrated,” said Tyler Prince, Executive Vice President, Industries & Partners, Salesforce. “Companies across every industry are increasingly turning to the cloud and to trusted partners to guide them through their digital transformation journeys.”
The 2019 Salesforce Partner Innovation Award is the fourth Partner Innovation Award for CRM Science. It also achieved the 2016 award for the Connected Ecosystem, 2017 award for Einstein Analytics, and 2018 award for Lightning Leadership.
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About CRM Science
CRM Science is an award-winning, strategic Salesforce Gold Consulting Partner focused on delivering practical end-to-end solutions to senior living providers, financial services institutions, manufacturing companies, and other industries. We partner with businesses throughout their Salesforce journey, specializing in developing business processes, implementation across the different Salesforce clouds, and integrating third-party solutions so they can innovate faster, better engage with customers and improve their bottom line with a unified system.
CRM Science is a 2019 Salesforce Lightning Experience Master and a winner of the 2016 Partner Innovation Award for Connected Ecosystem, 2017 Partner Innovation Award for Einstein Analytics, 2018 Partner Innovation Award for Lightning Leadership, and 2019 Partner Innovation Award for Community Cloud.
About Acts Retirement-Life Communities
Acts Retirement-Life Communities has been setting the standard for excellence in senior retirement living since opening its first of 26 continuing care retirement communities in 1972. Acts has established an unsurpassed reputation for strength and stability in the senior retirement living industry and has been actively renewing their technology with the goal of staying ahead in the very competitive retirement living industry.