CRM ScienceDec 11, 2020How Salesforce Einstein Lead Scoring WorksSalesforce Einstein Lead Scoring works by using artificial intelligence (AI) to identify top leads and predict likely sales conversions.
CRM ScienceDec 3, 2020Dreamforce To You 2020: Keynote Address with Marc Benioff and GuestsThe Salesforce ecosystem gathers to find inspiration in digital transformation as Marc Benioff delivers the Dreamforce To You 2020 Keynote.
CRM ScienceNov 24, 20206 Game-Changing Features Exclusive to Salesforce Lightning ExperienceHere are six features only available in Salesforce Lightning Experience that will have Salesforce Classic users eager to make the switch.
CRM ScienceOct 30, 2020Salesforce Service Cloud for High-Volume Call CentersThe following is a hypothetical story to explain use cases for Salesforce Service Cloud key features at a high-volume call center.
CRM ScienceOct 28, 2020Big Picture Strategies for Financial Services Technology ManagersUse the following strategies to focus on the big picture and make high-impact fintech changes that provide benefits for years to come.
CRM ScienceOct 23, 2020Salesforce Virtual Events: Dreamforce to You 2020 PreviewAfter months of waiting, the word is finally out about this year’s Dreamforce. Here's a preview of Dreamforce to You 2020.