New Features and Improvements in the Salesforce Summer ‘20 Release


Summer 2020 may be off to a unique start, but that doesn’t stop Salesforce from another great release! 


To learn more about the Salesforce Summer ‘20 Release, check out this trail: Summer '20 Release Highlights. You can also access the full Salesforce Summer ‘20 Release Notes here



Salesforce Summer ‘20 Release Date


The Summer ‘20 Release was originally scheduled to be available in June 2020. However, Salesforce has made the rare decision to delay the Summer ‘20 release for one month. 


You can see when Summer ‘20 will be in your production org at



Salesforce Summer ‘20 Release Highlights


As usual, this release is packed with great new features and improvements, here are a few of my favorites: Workplace Command Center

Salesforce has released valuable resources to help your organization return to work safely. 


The Command Center offers a single view of your organization’s:

  • Employee Wellness

  • Shift management

  • Training

  • Facility Preparedness


Use this single view to determine your workforce’s readiness to return to work.


Salesforce Lightning Kanban View Enhancements 


The Kanban View in Salesforce Lightning has been one of my favorite features for a long time. It is a powerful tool for understanding your sales pipeline or caseload. 


With the new enhancements, you can now see key details and guidance from the Kanban view and celebrate closed-won deals with confetti! 



Einstein Reply Recommendations 


If you have combined the powers of Salesforce Live Agent in Service Cloud and Einstein, the Einstein Reply Recommendations feature is for you.


Einstein is now ready with a suggested reply to help your support representatives give tried-and-true replies to common messages in a single click. Machine learning makes these recommendations smarter and more dynamic than ever.



Salesforce Marketing Cloud Content Builder: Interactive Email 


Marketers understand that you need to grab a customer’s attention quickly, and every click can be a barrier to interaction. 


With interactive email in Marketing Cloud, marketers can build interactive experiences, like surveys, directly in an email. This means customers don’t have to leave their inbox to give you valuable feedback and information.



Salesforce CMS Audience Targeting Enhancements 


A few releases ago, Salesforce launched Salesforce CMS. With every release, the Salesforce CMS product is getting better and better. 


This release has combined the power of a Content Management System (CMS) with the power of Audiences. This allows you to control which users see what content using Audiences.



More Salesforce Summer ‘20 Release Features


The features and enhancements discussed in this blog are just the tip of the Summer ‘20 iceberg. Review the full Salesforce Summer ‘20 Release Notes to get a complete picture of everything that’s included in the release.



Eliza Hammer Gage

Project Manager

CRM Science



Contact the lab coat experts


To discuss how we can help you take advantage of these great new Salesforce Summer ‘20 Release features, you can contact us here


At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we strategize and optimize business processes, and develop solutions across every Salesforce cloud. CRM Science is an award-winning Salesforce Silver Consulting Partner and a Registered Partner


Contact us to chat about your Salesforce projects.


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At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We empower companies to innovate faster, better engage with customers, and improve bottom lines. 


CRM Science is a Salesforce Silver Consulting Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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