Here are the sessions, events, and announcements the CRM Science team is most excited about at Dreamforce 2019. We'll learn about the latest breakthroughs and dreams for the future as Salesforce admins, developers, consultants and stakeholders make plans for the ne...

Delivering the right communication at the right time converts unengaged financial services clients into engaged ones. Salesforce Financial Services Cloud leverages artificial intelligence to deliver personalized client experiences.

With more than 50 million smart speakers in US homes, Einstein Voice was the new feature du jour at Dreamforce '18.  Fully named, Einstein Voice Assistant, the feature allows you dictate to your smart speaker of choice or directly into the Salesforce mobile app, as ano...

It's the second to last week at the Salesforce Incubator, Rebecca Vogels from UserSnap has taken charge and will be interviewing Ami Assayag and Sean Harrison. It's our turn now to tell our story and what we have been doing as technical advisors at the Salesforce Incub...

The Salesforce Summer '20 Release includes enhancements and new features for nearly every Salesforce Cloud. Here are some of our favorites.

What does your flow look like now when you need to look up an email address, a job title, or communication activity?  Stay within the same screen and search for those data tidbits and connection activity and note details to the precise record

Resource(s)

• YouTube

Saving time is a trend in this release.  Within Salesforce Inbox, pick and choose the Sales Cloud objects that apply to your sales flow.  Based on your elections, Salesforce Inbox will begin to identify and make suggestions accordingly.

Resource(s)

• YouTube

Activity Intelligence will allow your sales reps to spend less energy on logging activities and more on their roles.  While intelligently capturing those previously manual data points automatically, the feature is making activity details available for sales teams to en...

The team at CRM Science empowered residents and streamlined business practices at a prominent group of senior living communities.

“Einstein Spam Detection automatically classifies incoming posts and comments in your community, based on a pre-trained model. This model was designed using real community activity.”

“ For this release, Einstein Spam Detection only classifies content. In the future, Ein...

Einstein powers this component to make your Community's top unanswered questions available to your community's members, managers, moderators, and support team reps.

Resources

• Chatter REST API - Get list of Unanswered Questions

• Chatter Apex Classes - Get/Search T...