Salesforce Resources Nonprofits Can Use to Emerge Stronger After Covid-19

April 29, 2020


Enterprise nonprofits connected through the Salesforce platform have built-in advantages when it comes to fulfilling missions while staying safe during the Coronavirus pandemic. Nonprofits and foundations that operated strictly onsite before the quarantine are able to shift to at-home operations while staying safe and compliant. In addition, integrations available on the Salesforce platform allow nonprofits to continue fundraising efforts even when large in-person events have been cancelled.


Salesforce consultants and developers are on the case when it comes to finding innovative solutions for urgent challenges. The Power of Us Hub is a great resource for nonprofits using Salesforce — during a pandemic, or not. Taking it a step further, here are some of the best tools, applications, and services nonprofits can use to stay strong during and after the Covid-19 quarantine period.



Pro-bono Salesforce assistance for nonprofits


Salesforce Trailblazers believe strongly in Tech for Good, and many volunteer their expertise when it can benefit society as a whole. 


Here is how nonprofits can connect to Salesforce professionals offering free services:

  • Pro Bono Services - Matching nonprofits and higher education institutions to Salesforce professionals, the Pro Bono program is great for projects with well-defined and narrow goals that take between 10-20 hours to complete.


While everyone has the best intentions, nonprofit executives should remain mindful of whose help they enlist for complex projects. Check LinkedIn and Trailblazer profiles to verify certifications and experience or qualifications before enlisting professional services from Salesforce volunteers. Pro-bono services are great for smaller projects, however, nonprofit organizations may need to enlist a partner for assistance with larger, ongoing, and more complex projects.




Tools for nonprofits available on the Salesforce AppExchange


Going beyond Salesforce Nonprofit Success Pack (NPSP), nonprofit organizations using Salesforce to accomplish their missions have a bevy of options available to meet new challenges.


These are free apps available on the Salesforce AppExchange, which were created by Salesforce subsidiaries:


  • offers Volunteers for Salesforce, which helps manage your volunteer events and people. It manages volunteers, jobs, shifts, and hours, allowing you to track and report on all of the data as well as allow public signups via Sites pages on your website. 

  • Crisis Response Application is a free application, which was created by Salesforce Labs. The app enables companies to respond to and manage a crisis in their community (pandemic, natural disaster, organizational events, etc.) to ensure employee well-being and business continuity. Compatible with Salesforce Care orgs and with existing orgs.


In addition to these free apps offered by Salesforce, visit the Salesforce AppExchange and search for solutions to find the best fit for your nonprofit organization’s challenges. Many solutions are offered for free or at a discounted rate for nonprofits.


The Salesforce AppExchange also offers a hand-selected collection of applications that solve unique challenges presented during the Coronavirus pandemic.


Here are the different types of Salesforce-integrated applications available to nonprofit organizations:


Check for applications that manage donor and fundraiser data, support live virtual events, measure engagement, and provide vital communications through multiple channels.


Document Management

Find a variety of ways to securely store, track, sign and generate documents in Salesforce.




Keep in touch with with donors, volunteers, employees, and the community your
nonprofit serves through connectivity applications that integrate telephone, online chat and messaging, and every other channel your organization uses to communicate.


Applications are available to connect healthcare practitioners and administrators with vital health data collected in real-time, which can be used for contact tracing, reporting, and allocation of critical resources and staff.



Look toward the future with scenario planning


With virtual operations and experiences in place, the next step is to vanquish uncertainty. Use scenario planning to provide possible outcomes when planning for the future.


Organizations have used scenario planning for many years to provide a structured way to explore the impact certain situations can have on operational tasks. Scenarios are possible stories about how serious situations may unfold and how those situations can impact an organization.


When the initial crises are solved and reopening plans are in place, schedule a meeting with your organization’s stakeholders to discuss how scenario planning can remove some uncertainty if a similar situation happens down the road. 


Click for an example of how scenario planning can be used for nonprofits navigating the Coronavirus pandemic.

Contact Partners

The lab coat experts at CRM Science work with enterprise nonprofits using the Salesforce platform. In fact, Salesforce recognized CRM Science with a 2019 Partner Innovation Award for revolutionizing business processes at a nonprofit organization that manages 26 senior living communities.


As an official partner, the CRM Science team loves solving Salesforce puzzles for organizations dedicated to creating positive social and economic change. 


Contact us to chat about your organization’s Salesforce puzzles.






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At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We empower companies to innovate faster, better engage with customers, and improve bottom lines. 

CRM Science is a Salesforce Silver Consulting Partner and a Registered Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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