What do you get when you mix omni-channel data and AI analytics? Better service department performance and happy customers. Predict your customer’s satisfaction and automatically work to improved that with recommendations to alter the course of negative customer experiences.
Per a Salesforce press release:
Service Cloud Einstein: Einstein Supervisor Insights combines Omni-channel Supervisor with Analytics Cloud’s Service Wave analytics app and Einstein Data Discovery. Omni-channel Supervisor is included in Service Cloud Enterprise edition and above. Service Wave is available at $75 per user, per month, and Einstein Data Discovery pricing is based on the volume of data and number of users.