CRM Science featured in the Salesforce Blog about Salesforce1

May 23, 2014

 

How to Use Mobile to Extend CRM Across Your Business

 

See the full Salesforce Blog post here

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To say that Salesforce CRM is core to what CRM Science does would be an understatement at best. The firm providessalesforce.com consulting and development services to its clients, and has extensive expertise in building CRM and nativeForce.com applications.

Much of the CRM Science team was atDreamforce 2013 last fall and witnessed theannouncement of the Salesforce1 Mobile App. “It was clear that it was going to be an important part of our business going forward,” says CRM Science consultant and Salesforce MVP Thomas Taylor, “both as a learning tool for us and as a new functionality for our customers.”

 

 

Managing Processes
 

“We practice what we preach,” says Taylor. “We want to implement Salesforce for our clients, so we use it internally first to manage our own business processes.” One example of this is a custom action CRM Science built in the Salesforce1 Mobile App where their employees can log billable tasks while on-the-go. Taylor says the ease of the tool has improved time logging compliance from consultants, and as result, has lead to more accurate and effective billing.

 

Serving Customers
 

When it comes to introducing their clients to the Salesforce1 Mobile App, Taylor says “people are very excited,” especially because small and medium businesses are more likely to be a “bring your own device” culture. “When we can offer them a way to run CRM effectively off of their mobile device, that’s a great benefit,” says Taylor. “We quickly had clients who were talking to us about projects already in the works that lent themselves very well to mobile,” he adds. 

 

Looking Ahead 
 

According to Taylor, CRM Science tends to have longer relationships with their customers where they work on multiple projects on their behalf over time. With this in mind, the CRM Science team has already begun to implement best practices around the custom development they do for clients on the Salesforce1 Platform. When the customer decides to make their applications mobile, it is now faster and requires less development for the CRM Science team to convert over the desktop code for use on the Salesforce1 Mobile App.


 

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At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We empower companies to innovate faster, better engage with customers, and improve bottom lines. 

 

CRM Science is a Salesforce Silver Consulting Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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