Engagement Manager

King of Prussia, PA


The Engagement Manager is responsible for building a positive relationship with prospects and clients. The EM works with the Sales Team and prospects in the pre-sales process. Directs Project Managers to ensure a successful transition to the delivery team and maintains relationships with the economic buyers to promote a healthy pipeline of project work throughout the client engagement.


Primary Duties and Responsibilities

  1. Provide salesforce expertise to prospects during the presales process.

  2. Works with the prospect to define and develop the SOW, involving technical resources as required, and presents proposals to prospects.

  3. Set clear expectations for the project and timeline with the client and team and determine project communication cadence through the life of the engagement.

  4. Gather and document metrics for client success goals and benchmarks. 

  5. Provide strategic thinking and relationship-building to the client on an ongoing basis, including developing client roadmaps.

  6. Monitor for project work that is on time, on budget, meets required functionality and is of the highest quality while understanding and working towards success milestones. 

  7. Maintain current client and project data in the Salesforce org.

  8. Maintain a relationship with Salesforce.

  9. Provides internal and external thought leadership including process documentation, blog posts, webinars. 

Required Skills and Qualifications

  1. 5+ years of experience in sales and/or customer engagement roles.

  2. Outstanding assertive communication and project management skills.

  3. Strong attention to detail.

  4. Knowledge of sales and success processes.

  5. Must be highly organized and able to work efficiently on multiple projects, meet tight deadlines and respond to changing priorities.

  6. Ability to work independently and within a team environment.

  7. Maintain a professional image and a positive attitude at all times.

  8. Strong writing skills.


Some travel may be required.  Visa sponsorship is not available for this position.

How to Apply

Think you have what it takes? Send us your resume and cover letter at careers@crmscience.com

At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We empower companies to innovate faster, better engage with customers, and improve bottom lines. 

CRM Science is a Salesforce Silver Consulting Partner and a Salesforce.org Registered Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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