In user experience (UX) design, the user is a core focus of the project while creating a product that is purposeful and, ultimately, wowing users with great experiences that keep them coming back.
Here are the fundamental elements we generally gravitate toward because they are proven Salesforce user experience best practices.
Salesforce Service Cloud unifies service department data and systems into a user-friendly interface they can access from the office or while working remotely. This is especially important to enterprise-level businesses operating in multiple business units and geographic regions.
Reimagining Salesforce events in safer ways means they are all virtual for the remainder of the year. That means, if you have an internet connection, you can attend Salesforce events in 2020. In this article, you can find links to sessions from Salesforce 2020 events that have passed and find information about upcoming events.
Salesforce Quality Assurance (QA) testing alerts teams about bugs, unexpected behavior and other issues that can make or break a successful deployment. Learn best practices for Salesforce quality assurance (QA) with this list of five good and five bad steps to take during QA testing.
Journey Builder in Salesforce Marketing Cloud is extremely user-friendly. The visual nature of Journey Builder combined with drag-and-drop functionality makes this powerful tool fun to master for marketers. Here's an introductory guide to get you started with Journey Builder.
Switching to Salesforce Lightning for an enterprise-level organization is a big deal, and we’ll need a plan if it’s going to happen successfully. Here's how your company can make the switch to Salesforce Lightning Experience.