CRM Science Blog

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September 25, 2020

In user experience (UX) design, the user is a core focus of the project while creating a product that is purposeful and, ultimately, wowing users with great experiences that keep them coming back. Here are the fundamental elements we generally gravitate toward because they are proven Salesforce user experience best practices.

September 14, 2020

Salesforce Service Cloud unifies service department data and systems into a user-friendly interface they can access from the office or while working remotely. This is especially important to enterprise-level businesses operating in multiple business units and geographic regions.

August 25, 2020

Here are best practices for customizing the Salesforce Lightning user interface (UI) to prioritize user experiences (UX) illustrated through three use-case examples from a UX expert.

August 6, 2020

Reimagining Salesforce events in safer ways means they are all virtual for the remainder of the year. That means, if you have an internet connection, you can attend Salesforce events in 2020. In this article, you can find links to sessions from Salesforce 2020 events that have passed and find information about upcoming events.

July 24, 2020

Salesforce Quality Assurance (QA) testing alerts teams about bugs, unexpected behavior and other issues that can make or break a successful deployment. Learn best practices for Salesforce quality assurance (QA) with this list of five good and five bad steps to take during QA testing.

Journey Builder in Salesforce Marketing Cloud is extremely user-friendly. The visual nature of Journey Builder combined with drag-and-drop functionality makes this powerful tool fun to master for marketers. Here's an introductory guide to get you started with Journey Builder.

June 23, 2020

Switching to Salesforce Lightning for an enterprise-level organization is a big deal, and we’ll need a plan if it’s going to happen successfully. Here's how your company can make the switch to Salesforce Lightning Experience.

June 23, 2020

CRM Science, a Salesforce Consulting Partner, announces the company’s fourth consecutive designation as a Philadelphia Business Journal Best Place to Work.

June 17, 2020

Businesses have discovered new ways of using their data, people, and capabilities during COVID-19. Here are a few inspiring stories of how some of CRM Science’s clients have handled COVID-19 challenges with new and existing technological tools.

June 16, 2020

The Salesforce Summer '20 Release includes enhancements and new features for nearly every Salesforce Cloud. Here are some of our favorites.

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At CRM Science, we use our Salesforce expertise to transform your enterprise. Partnering with our clients throughout the Salesforce journey, we work with leaders to strategize and optimize business processes, and design and develop solutions across every Salesforce cloud. We help you maximize the value of the Salesforce platform. 

CRM Science is a Salesforce Gold Consulting Partner and a Registered Partner. Our strategic consulting services were recognized by Salesforce in four consecutive Salesforce Partner Innovation Awards, an annual recognition for partners that deliver outstanding client success. 

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