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April 19, 2017

Welcome to Part 2 of our Multi-Language Live Agent series.  Last week, in Part 1 of this series, we started to answer the below question:

“How can a company extend their custom Live Agent solution to support multiple languages?” 

Today, we’ll provide the remaining steps to finalize this solution and provide Universal Containers’ customers a seamless Live Agent experience in their preferred language.

Solution (Continued):
 

1. Update the entry points to include the correct URL parameter. “Entry Point...

April 5, 2017

Configuring Live Agent for multiple languages can be a necessity for companies who do business around the world.  Live Agent has multilingual features, but they currently don’t extend to the custom pre-chat and post-chat pages that most companies need to implement.  This 2-part series will answer the following question:

“How can a company extend their custom Live Agent solution to support multiple languages?”

Teaching Scenario:

Universal Containers is currently using Live Agent in their Salesf...

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